Return & Refund Policy

Return & Refund Policy

At Sundrily, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Order Processing Time

Orders are typically processed within 7 business days after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays. During peak shopping seasons, holidays, or major promotional periods, order processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a shipping‑confirmation email containing available tracking details.

Order Cancellations

Cancellation requests must be submitted within 24 hours after order placement.

Cancellations are only accepted for eligible full‑price items. Once your order enters processing, has been packed or shipped, cancellation or modification may no longer be possible.

To submit a cancellation request, please reach out to us promptly at info@sundrily.com.

30‑Day Return Policy

You may submit a return request within 30 calendar days upon receipt of your package.

To qualify for a return:

• Goods must be unused and kept in original condition.
• All original packaging, accessories and attached tags must be intact and included.
• A receipt or valid proof of purchase is required.
• For items arriving damaged or defective, please provide a clear problem description together with supporting photos or videos.

Opened or used products are not eligible for standard returns, except for goods that arrive damaged, defective or otherwise covered under this policy.

Damaged or Defective Products

Please inspect your goods upon delivery. Should you receive damaged, defective or quality‑defective merchandise, please contact us without delay at info@sundrily.com.

Common quality‑related issues include broken components, manufacturing flaws, loose or torn seams, unfinished hems, damaged elastic, faulty fasteners and other product‑specific defects.

Kindly attach your order number and clear photos or videos showing the problem so our support team can assess your case efficiently.

After confirming valid manufacturing or quality defects, we will offer appropriate remedies, which may include product replacement or full refund without requiring you to send back the defective item.

Clearance and discounted promotional goods are also eligible for refund subject to case review and approval.

Returns for Personal Reasons

If you wish to return a qualifying item for personal reasons — such as change of mind, wrong‑item purchase or no longer needing the product — you can apply for a return within 30 days after receiving your parcel.

Available resolution options:

• Full refund upon item return: Send the eligible product back to our return facility. Return shipping fees shall be borne by the customer unless otherwise stipulated by local applicable laws.
• Keep‑item partial refund: Under certain circumstances, we may offer a partial refund ranging from 20%‑50%, and you may retain the product. Refund amounts are determined based on individual situations and item condition.

Any partial‑refund solution must be formally approved by our customer‑service team before funds are issued.

How to Request a Return

Please complete the following steps for return applications:

Step 1 Send an email to info@sundrily.com to open your return case. Include your order number, return reason, plus photos or videos for damaged, defective or wrong‑item claims. Our support team generally replies within 1‑3 business days and will furnish return guidelines once your application gets approved.

Step 2 Once your return is authorized, ship the eligible product to the designated return address using a courier of your choice.

Step 3 We will inspect the returned goods after receipt and notify you of your refund approval result.

Important: Do not send back items without prior approval from our support team. Unauthorised returns can cause processing delays or disqualify you from getting a refund.

Return Address

Sundrily Returns 3395 N Pines Way #104, John, WY 83014, United States

Always get in touch with us before sending returns, to verify eligibility and obtain official return instructions.

Return Shipping Costs

Unless items are defective, damaged, mis‑shipped or local law requires otherwise, return‑shipping expenses are at the customer’s cost.

Original outbound shipping fees are non‑refundable unless required by applicable consumer laws.

If we prepay return shipping for cases where customers bear shipping liability, such charges may be deducted from your final refund amount.

We strongly recommend selecting a trackable courier service and preserving shipping receipts and tracking numbers until your refund is fully completed. We take no responsibility for lost return parcels shipped without tracking.

Incorrect Items Received

If you receive the wrong merchandise, notify us within 14 days after delivery.

Please retain the product and original packaging intact while waiting for guidance from our support team.

When the wrong shipment is confirmed as our error, we will cover valid return or replacement‑related costs and arrange correct goods delivery or other proper remedies.

Package Marked Delivered but Not Received

If tracking shows your package is marked delivered yet you cannot locate it: please first check your delivery spot, consult household members, neighbours, property management or the delivery carrier.

If the parcel remains untraceable, write to us at info@sundrily.com.

Provide your order number, tracking ID, delivery postcode and any relevant communications with the shipping provider. We will analyse delivery records and work out a suitable resolution for you.

Refund Processing

After receiving and inspecting your returned goods, we will inform you whether your refund application is approved.

Approved refunds will normally be processed within 3‑5 business days upon receipt and inspection of returned items. Funds will go back to your original payment method.

Please note banks, credit‑card issuers, PayPal and other payment providers need extra handling time to post refunds to your account:

• PayPal refunds: 5‑7 business days after our processing
• Credit / debit card refunds: 5‑7 business days after our processing

Actual arrival timelines are controlled by payment service providers and may vary.

If your payment card or account details change while a refund is pending, contact your payment provider and notify us promptly should you require assistance.

Refunds Without Product Return

In select scenarios including verified product defects or other cases approved by our support team, refunds can be granted without you returning the goods. Eligibility assessment depends on order information together with submitted photos, videos or other supporting evidence.

Non‑Returnable Items

Return requests may be rejected if:

• The request is submitted over 30 days after item delivery;
• Products are used, altered, damaged or modified by customers;
• Original packaging, accessories or essential components are missing;
• Damage arises from misuse, improper operation or normal wear‑and‑tear;
• Returned goods do not match your originally‑purchased items;
• Goods are sent back without prior authorisation or fail to satisfy return‑policy requirements.

This clause shall not override non‑waivable consumer‑protection rights under applicable local laws.

Promotional & Clearance Goods

Items bought during sales events or clearance promotions follow the same return‑policy prerequisites unless special terms are stated at checkout.

Should promotional or clearance goods arrive damaged or defective, please reach out so we can review your issue and provide proper solutions.

Important Notes

Sundrily reserves the right to examine and decline return or refund applications that violate the rules laid out in this policy, subject to mandatory local consumer‑protection legislation.

All refunds, returns, replacements and resolutions require order verification and factual case assessment.

Nothing inside this policy shall restrict statutory consumer rights applicable in your country, state or region.

Contact Us

For enquiries regarding returns, refunds, damaged goods, wrong orders or delivery‑related problems:

Sundrily Customer Support Email: info@sundrily.com Response window: 1‑3 business days

We advise you to contact support before sending any returns, so we can confirm your eligibility and supply accurate return instructions.